(fyi)

PAYMENT

We accept Visa, Mastercard, and American Express

 

ORDER/SHIPPING PROCESS

  • We ship via UPS
  • Rates are calculated based on weight and dimensions
  • Orders may take up to two business days to be processed and shipped
  • Tracking information will be provided once the order has been processed and shipped
  • Any additional shipping costs due to refused or returned packages are the responsibility of the customer
  • We ship Tuesday through Friday only
  • We currently only ship within the US

 

NO RETURNS OR REFUNDS

EXCHANGES ON SELECT ITEMS FOR STORE CREDIT ONLY

We are a small operation and produce limited quantities so at this time we cannot accept any returns or issue refunds.

  • We accept online exchanges within 10 days of the order delivery date
  • Approved exchanges will be issued a store credit to repurchase the necessary item
  • To exchange please email orders@rthshop.com  within 24 hours of delivery receipt
  • Include your full name, contact information, order number & reason within the body of the email, with a subject line “REQUEST FOR EXCHANGE” and your order number
  • The merchandise must be in original condition (free from wear, stains and odor), with the original tags attached and must be accompanied with a copy of the original order receipt
  • Upon receiving and approving your return we will follow up with an exchange authorization number and further instructions
  • Write the issued exchange authorization number visibly on the return package exterior
  • Items sent without an exchange authorization number will not be accepted
  • Please allow up to 5 business days for your exchange to be processed once received at our warehouse
  • As a reminder, we are closed Sunday and Monday
  • Customers are responsible for all additional shipping costs for returns and exchanges
  • We do not assume responsibility for returned packages or packages lost in transit without proof of delivery to RTH
  • In-store exchanges available within 7 days

ALL OTHER INQUIRIES

Online: orders@rthshop.com

Wholesale: wholesale@rthshop.com

Press: info@rthshop.com

Phone: (424) 284 3235 

 

CONDITIONS

All content on this site, including, but not limited to: informational content, graphic images are the copyright 2008 RTH Design Inc and may not be reproduced in any manner without the express written consent of RTH